US Shipping Options and Charges

Note: This post is intended mainly for our customers who are buying relatively small quantities of glass rods. For larger distributor orders or industrial products, please reach out to your sales rep.

We understand that you may have noticed our shopping cart does not automatically estimate shipping charges, and we want to assure you that we offer reasonable rates – especially for cross-border shipments!

For smaller shipments to the US and Canada, we use a service called ChitChats. They cross the border daily, and all packages are shipped via USPS. USPS charges vary based on location, and our pricing is determined from Niagara Falls to your specific state. We have found that shipments going from our location to the most northeastern states are the least expensive, with shipping costs increasing the further south and west we go.

We aim to keep our shipping charges only slightly higher than what you would pay in the US, as ChitChats does charge a service fee. To give you an idea of our rates, here are a few recent examples:

  • An 18 x 6 x 4 inch, 8-pound shipment to Ashland, OR cost $19.52 US.
  • An 18 x 6 x 4 inch, 9-pound shipment to Florida cost $18.06 US.
  • An 18 x 4 x 4 inch, 4-pound shipment to Atlanta, GA cost $11.30 US.
  • An 18 x 10 x 6 inch, 19.5-pound shipment to Florida cost $23.50 US.

Please note that the items you order may affect how we package and estimate shipping costs. For example, delicate items like stringer or dichroic glass/ribbons take up more space in a box than 1lb of regular rod. Additionally, including tools and bead release can also impact the packaging and shipping cost. If you have any concerns or questions about shipping charges, please don’t hesitate to reach out to us via email or phone. We’ll do our best to provide you with a rough estimate before you place your order.

Thank you for your understanding and continued support. We look forward to serving you soon.

Temporarily Closed Due to Covid-19

We have closure directives from both our Canadian Federal and Ontario Provincial leaders. Yes, this situation causes great hardship to many businesses and families and Nortel is no exception. Nortel must make the difficult decision to remain shuttered. I have struggled, and we could search between the lines of ESSENTIAL services to give an opportunity to open with skeleton crew but in all moral conscience that would not be the Nortel way. It is with great commitment and determination that Nortel staff feel we must heed the message “STAY HOME, STAY SAFE, and STOP the SPREAD” We too must do our part for our staff, families and our community during this unprecedented time. We will continue to work from home responding to emails etc.

This is one of the most challenging yet most important Nortel announcements I have ever written. The support of our customers has always been the strongest part of Nortel. Nortel will most certainly treasure each and every order and look forward and commit to hard work and pushing to swiftly ship all orders as soon as we are able. Our website will remain active with updates and the shopping cart is ready to take your orders. Each order awaiting our return will bring a welcome smile and our Nortel signature sample with every order will be stepped up a notch to show our appreciation for your patience and support.

Thank you – Please STAY SAFE
Jean Robichaud
Nortel Mfg. Ltd