Covid-19 Update

Covid-19 Update

As the case numbers continue to rise, we have decided to continue with offering curb side pickup rather than allowing warehouse shopping. We are shipping daily, and our staff are available Monday to Friday 8:30 to 5pm via phone and email. 

Glass Sales: We understand that for some it’s very hard to shop without being able to see the colour in person, we’ll certainly try to arrange as much help with orders as possible. 

Torch and Industrial Manufacturing: We are mostly at full production levels, with a few remaining backlogged orders that we are working diligently to clear. Staff are limited due to spacing and safety concerns, as well there are occasional delays in restocking parts and components. Covid has affected almost every supplier and manufacturer we work with, and they are also working as quickly as possible to clear backlogs. 

Thank you for all of the support and patience – we truly appreciate your business!

2019 Holiday Hours

Happy Holidays from all of us here at Nortel! Thank you for all of your support over the years. We would like to take this opportunity to wish you and your families a happy and healthy holiday season.

Online orders: If you place an online order while we are closed, we will respond and ship as soon as we are back in the office. Emails will be responded to on the next business day that we are open. Thank you for your understanding and patience.

Holiday Hours:
Dec 23: 8:30 to 5pm
Dec 24: 8:30 to 2pm
Dec 25 through to 29th – Closed
Dec 30th: 8:30 to 5pm
Dec 31st: 8:30 to 2pm
Jan 1st: Closed
Jan 2nd: Back to regular hours.

Creation is Messy Sample Packs

Our Creation is Messy (COE 104) Sampler packs are now available for purchase online!

Our Creation is Messy sample packs were created for our customers who were hoping to test individual CiM colours. Jean thoroughly enjoys pulling the colours to create these little samplers in themed colour packs. 

Each sampler pack contains one working length rod (approx 13″) of each colour shown. 

We try to create a new pack every month or so, so be sure to check back often for any new packs available. 

Jean and I would love to see what you make with our sampler packs – tag #cimsampler on Facebook and Instagram!

 

Welcome to our new website!

We are very pleased to announce the launch of our newly updated website. We’ve made lots of little changes that will enable us to more easily update both the content and our product offerings. The biggest change of course is the addition of an online shopping cart. We currently have a wide selection of borosilicate, soft glass, and frits now available online for purchase. Torches, tools, and other product categories are being added as quickly as possible. 

We still have quite a bit of work to do on the site in terms of products and functionality. Please let us know if you come across any issues with using the site, or are confused with how to place an order. 

At this time, we are not accepting online payments. Payment can be made using Visa, Mastercard, or Interac E-transfer.  We accept payments in both Canadian or US dollars. US payments are processed through our US credit card processor. No exchange fees are charged. 

Shipping: 

In Canada: We use FedEX Ground for all high value shipments.  For any purchases under $800 we can also offer shipping through a distribution service that can sometimes offer a better rate. We will always search out the best deal for you.

US Orders:

We can now ship via USPS at very reasonable rates.

Once we have picked and sorted your order, we will contact you with your shipping quote and purchase total.

On behalf of everyone here at Nortel – thank you for sticking with us all of these years. Purchasing from us in the past has not always been easy for those who are not local. We are working hard to bring you the products you are most interested in. Look for new product lines coming in the coming months and into next year!